Fresh skincare. Clear delivery details.

Waiting for your skincare delivery? Need help with an order? Here’s how shipping and returns work at DA Skincare.

​

Shipping across Australia

We deliver Australia-wide, so your routine can follow you wherever Aussie life takes you.

Shipping charges and any available free-shipping offers are shown at checkout before you pay.

​

Dispatch and delivery times

We aim to dispatch orders within 2 business days of receiving payment.

Estimated delivery times after dispatch:

• Standard shipping: 7 business days.

Dispatch time is the time we need to prepare your order. Delivery time starts once your parcel has been handed to the delivery provider.

​

Delivery estimates may vary depending on your location, public holidays, busy periods and carrier delays. Regional and remote deliveries may take longer.

 

For delivery enquiries outside Australia, please contact us before ordering.

​

Tracking your order

If your delivery service includes tracking, we’ll send the tracking details to the email address used at checkout once your order has been dispatched.

Can’t find the email? Check your spam folder, then contact admin@daskincare.com.au if you need a hand.

​

Changes to your order

Wrong address? Accidentally ordered twice? Contact us as soon as possible with your order number.

We’ll do our best to update or cancel your order before dispatch. Once it has been dispatched, changes may no longer be possible.

Please check your delivery address carefully at checkout. If an incorrect address causes a parcel to be returned, we’ll discuss the available options and any reasonable redelivery charges with you before proceeding.

​

Delayed or missing deliveries

If your parcel is taking longer than expected, or tracking says it has arrived but you haven’t received it, contact us with your order number.

We’ll help investigate with the delivery provider and work with you towards a resolution. Your rights under Australian Consumer Law continue to apply.

​

Changed your mind?

Sometimes your skincare shelf needs a rethink.

We accept change-of-mind return requests within 30 days of delivery, provided the products are:

• Unused and unopened.

• In their original packaging, with any seals intact.

• In a condition suitable for resale.

Email admin@daskincare.com.au before sending anything back. Include your order number and the products you would like to return.

​

For eligible change-of-mind returns, you pay the return postage. Original delivery charges are not refunded. We recommend using tracked postage and keeping your receipt.

​

For hygiene reasons, opened or used skincare cannot be returned simply because you have changed your mind. This restriction does not apply to faulty products or other returns covered by Australian Consumer Law. ACCC

​

Something wrong with your order?

If a product arrives damaged, leaks, is faulty, or is different from what you ordered, please contact us as soon as you reasonably can.

To help us investigate, include:

• Your order number or another proof of purchase.

• A short description of the problem.

• Photos of the product and packaging, if available.

• The batch number, if visible.

Keep the product and packaging where possible while we assess the issue. Original packaging is not required to exercise your consumer guarantee rights.

If a return is needed because of a confirmed product fault or our error, we’ll cover reasonable return postage costs. Contact us for return instructions, and keep any postage receipts. ACCC

​

Your Australian Consumer Law rights

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

​

If a product has a major failure, you can choose a refund or replacement. Other remedies, including compensation, may also be available.

​

For a minor failure, we’ll provide an appropriate remedy within a reasonable time. If the problem cannot be resolved within a reasonable time, you may be entitled to a refund or replacement.

​

These rights also apply to sale items and products purchased in bundles. They are not limited by our 30-day change-of-mind window. ACCC

​

What if a product doesn’t suit my skin?

​

If you experience irritation or an unexpected reaction, stop using the product and contact us with your order details and a description of what happened.

​

We’ll assess the circumstances and discuss the next steps. A product not suiting your individual skin does not automatically mean it is faulty, but we will consider any applicable consumer guarantee rights.

​

Refunds

 

Once your return has been assessed, we’ll let you know the outcome.

 

Refunds are issued to your original payment method unless we agree otherwise. Your bank or payment provider may

take additional time to make the funds available.

 

Purchased through another retailer?

 

For purchases made through another retailer or marketplace, start with the seller’s returns process. You can also contact us for help identifying the product or discussing a product concern.

 

Need a hand?

Email admin@daskincare.com.au or use our Contact Us page.

Include your order number so we can find your purchase and help you sooner.